Pipit Support
Help with your account, listening, and the Pipit app for iPhone and Android.
Contact us
Email hello@indiepipit.com and a member of the Pipit team will get back to you.
Signed in? You can also write to us from Pipit itself: open your profile menu and choose Contact us.
Please include the email address on your Pipit account and, for a problem, what you were doing when it happened and which device you were using.
Signing in
Pipit accounts sign in with an email address and a password.
Forgot your password? Choose Forgot password? on the sign-in screen and we will email you a link to set a new one. If the email does not arrive, check your spam folder, then contact us.
Listening
Anyone can hear a 30-second preview of any song on Pipit, with or without an account.
Full-length listening is part of a Pipit membership. Memberships are managed by signing in at www.indiepipit.com; they cannot be bought or changed in the app.
A song that will not play, or stops part-way? Check your connection, then contact us with the song and artist name.
Reporting and blocking
To report a comment, post, profile, track, release, playlist or Discover Wave, open its … menu and choose Report. Every report goes to the Pipit team. If you are worried about a child’s safety, choose Child safety as the reason, or email us straight away.
To block an account, choose Block from its … menu or its profile. Their posts and comments disappear for you at once, and you can no longer comment on or reply to each other. Blocked accounts are listed in your settings, where you can unblock them.
Deleting your account
In the app: open your profile menu and choose Delete account.
On the web: sign in at www.indiepipit.com, open your profile menu and choose Delete account.
Deleting your account is permanent. Any membership is cancelled immediately, and your profile, library and playlists are removed. Comments you left stay in their conversations without your name. Artists: your releases are taken down, so contact us first about any earnings not yet paid out.
Cannot sign in? Email hello@indiepipit.com from the address on the account and we will delete it for you.
Read more about how account deletion works, including what is kept.
For artists
Uploading and editing releases, and setting up payouts, happen at www.indiepipit.com. For questions about your catalogue, earnings or payouts, email hello@indiepipit.com.